Overview
This article details the steps to register a new phone or tablet for Multi-factor Authentication (MFA). Each new installation of Microsoft Authenticator requires registration with MFA.
Steps
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On your computer, visit the Proof Up web page.
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Verify / select Notify me through app.
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Delete the stale device(s) from the list.
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Create a new device by selecting Set up Authenticator app. This will start the registration process for your new phone and generate a new QR code that your mobile app will use to add the account.
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On your mobile device, open MS Authenticator and select Add School or Work account. This will open your camera.
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Let the camera view the new QR code to add the account.
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Complete the verification steps presented on the website. Along the way you will see text to guide you.
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Turn off the App Lock option in the application settings until you are accustomed to using MS Authenticator.
Note: We recommend you create a contact card called Microsoft MFA and add the following phone numbers:
+1 (866) 539 4191
+1 (855) 330 8653
+1 (877) 668 6536
Creating this contact card will help identify the MFA calls so that they are not blocked as spam.
Additional Resources
N/A
Contact Information
If you experience any issues following these steps, please email itss_accounts@nvcc.edu.