Attach a Screen Capture to an Email or Ticket

Overview

This article details the steps to attach a screen capture to an email or ticket.

Attach a Screen Capture to an Email

1. Select Attach file in the Insert Ribbon in the Outlook Message and then select an attachment option.

2. Browse to select the screen capture you want to attach to the email.

3. Click the Open button to attach the screen capture to the email.

4. Make sure the screen capture is attached to the email and there are no error messages. You may compose and send the email like normal.

Attach a Screen Capture to a Ticket

1. Scroll to the bottom of the ticket form.

2. Click the Browse button under the Attachment or Screenshot? field.

3. Browse to select the screen capture you want to attach to the ticket.

4. Click the Open button to attach the screen capture to the ticket.

5. Make sure the screen capture is attached to the ticket and there are no error messages. You may complete and submit the ticket like normal.

Additional Resources

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Contact Information

If you experience any issues following these steps, please contact the IT Help Desk by phone at 703-426-4141 or through the IT Help Desk Web Page.