Attachment Support for the Email Monitoring Service

Overview

The TeamDynamix email service allows files to be attached to work items via the email service. This includes Email Monitors for ticket creation and Email Replies for replying to system notifications. . For TeamDynamix SaaS (hosted) customers, not all file types are supported and there is a file size limit. Instructions for installed (on-premise) clients to check what attachment types and sizes are supported for usage in their environment are included here.

Attachments in the Email Monitoring Service

Supported Attachment Types

Not all file types are supported in the TeamDynamix email service by default.  For our SaaS (hosted) customers, files with any of the following extensions are automatically supported:

• AI
• BMP
• CSV
• DOC
• DOCX
• EML
• GIF
• HTM
• HTML
• JPEG
• JPG
• LOG
• MDB
• MP3
• MP4
• MPEG
• MPG
• MSG
• PDF
• PNG
• PPT
• PPTX
• PSD
• RAR
• RTF
• SWF
• TDPLAN
• TIF
• TIFF
• TXT
• VSD
• VSDX
• WAV
• WMA
• WMV
• XLS
• XLSX
• XML
• ZIP

Modifying Allowed File Types

You need Global Admin access to adjust these settings, and they apply to all email attachments in your environment.

1. Navigate to TDAdmin > Email > Email Attachment Types
2. For an existing extension in the list:
   1. To disable it, click Yes in the Active column to toggle it to No
   2. To delete it, disable it as above, then click Delete in the Delete column
   3. To enable it, click No in the Active column to toggle it to Yes
3. To add a new extension
   1. Click the + New button near the top of the page
   2. Type the extension without a delimiter (ex: "txt")
   3. Click Save

Supported Attachment Size

The Email Service will support a maximum attachment file size of ~20MB total.