Check if VPN is Installed on Windows or Mac Devices

Overview

This article details the steps to check if GlobalProtect Virtual Private Network (VPN) is installed on your NVCC-issued Windows or Mac device. VPN allows you to create a secure connection to NOVA's network over the Internet. A VPN connection is required to access certain college resources, such as file shares or AIS. All NVCC employees with NVCC-issued equipment have access to VPN. To access VPN, you must use the GlobalProtect VPN client which is pre-installed on all NVCC-issued equipment. You can check to see if GlobalProtect is installed on your NVCC-issued device by following these directions. Once you attempt to connect via GlobalProtect, you will be prompted for your NVCC network credentials and your Microsoft multi-factor authentication (MFA) verification.

Steps

Windows

  1. From the Windows Task Bar, use the search feature to find GlobalProtect.

  1. If GlobalProtect is installed, you will see it in your search results.

  1. Once you select the application, you will see the GlobalProtect Connect prompt in the bottom right corner of your screen.

Mac

  1. Search for GlobalProtect on Mac. Press cmd + spacebar to display Spotlight Search.

  2. If GlobalProtect is installed, you will see it in your search results.

  1. Once you select the application, you will see the GlobalProtect Connect prompt in the bottom right corner of your screen.

Additional Resources

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Contact Information

If you experience any issues following these steps, please contact the IT Help Desk by phone at 703-426-4141 or through the IT Help Desk NOVAnet Page.

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