Verify Your Identity to the IT Help Desk

Overview

This article details the steps to verify your identity to the IT Help Desk.

Steps

The Virginia Community College System (VCCS) has mandated that all users must verify their identity for any account administrative requests (myNOVA [VCCS], NVCC LAN, and MFA). This is in accordance with the state’s security mandates.

When contacting the IT Help Desk regarding account issues, please be prepared with a photo ID. This list includes but is not limited to one of the following:

Federal Government-Issued IDs

  • U.S. Access Card

  • U.S. Passport

  • U.S. Passport Card

State Government-Issued IDs

  • Driver’s License

  • Non-Driver Photo ID Card

  • State-Issued ID Card

NOVA IDs

  • NOVACard

The IT Help Desk will send you a link to a Zoom session where a technician will first confirm your identity using this photo ID before providing you with technical assistance.

Additional Resources

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Contact Information

If you experience any issues following these steps, please contact the IT Help Desk by phone at 703-426-4141 or through the IT Help Desk Web Page.

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