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Client Information
Campus
N/A
Alexandria
Annandale
Brault
Fairfax/Pender
Loudoun
Manassas
Medical Education Campus (MEC)
NOVA Online
Woodbridge
Best Number to Reach You
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Ticket Details
Description Summary
Provide a brief summary of the service issue you are experiencing.
Type of Issue
Alumni Access Incident
Multi-Factor Authentication (MFA)
Password Reset
Account Access
Software Support
Email
Network
Computer / Device Support
SIS/AIS
Website
Intranet / Novanet
eForms
MyDrive
NOVA Phone System / Voicemail
Cybersecurity
eForm Type
TeamDynamix
Online (EAS)
PDF
Gideon Taylor
Other/Not Sure
Form Link
What type of account is this?
MyNOVA/VCCS: Used for accessing MyNOVA and all subsequent systems hosted by the VCCS (Canvas, SIS, AIS, HCM, Zoom, Gmail, etc.) as well as college forms hosted under dashboard.nvcc.edu, MyDrive, accessing computers on the Directory domain, and accessing NOVAwifi as a student.
NVCC: Faculty and Staff accounts for accessing NOVA systems (VPN, NVCC Email,, Webmail, NOVA Net, etc.), accessing computers on the NVCC domain as well as computers assigned by College Computing, accessing college forms hosted under eforms.nvcc.edu, and accessing NOVAwifi as a faculty or staff member.
What type of account is this?
Faculty / Staff
myNOVA
NVCC
Student
VCCS
Other (Please Describe)
What type of account is this?
MyNOVA/VCCS: Used for accessing MyNOVA and all subsequent systems hosted by the VCCS (Canvas, SIS, AIS, HCM, Zoom, Gmail, etc.) as well as college forms hosted under dashboard.nvcc.edu, MyDrive, accessing computers on the Directory domain, and accessing NOVAwifi as a student.
NVCC: Faculty and Staff accounts for accessing NOVA systems (VPN, NVCC Email,, Webmail, NOVA Net, etc.), accessing computers on the NVCC domain as well as computers assigned by College Computing, accessing college forms hosted under eforms.nvcc.edu, and accessing NOVAwifi as a faculty or staff member.
What type of account is this? (required)
myNOVA
NVCC
Which software?
Adobe
AIS
Canvas
Chrome River
Citrix/Virtual Desktop
EAB Navigate
ImageNow
Lockdown Browser
Microsoft Office
Microsoft Sharepoint
Microsoft Teams
NOVAQ QLESS
SCCM
SmarterTrack
Tableau
Zoom
Other (Please describe below)
What type of issue is this?
Access
ACEPrint
AIS
Catalog and Advisement Updates
Network Printer Installation
NOVAnet
Public Website
Server
Student Financials Issues
Student Records Issues
Troubleshooting
Video Surveillance
Wired Issue
Wireless Access
Other (Please Describe)
MFA Type
Please select the type of MFA being used.
Push Notification
Text Notification
TOTP (Time-Based One-Time Password)
Other
What type of device?
What type of device?
Mac
PC
Scanner
Server
Other (Please Describe)
Is this college owned equipment?
Yes
No
Student Records Issue
Course Link
Course Prerequisites / Corequisites
Course Scheduling
Duplicate IDs
Enrollment Issue
External Education Update
Missing VCCS Email
Registration Issues
Restore from Archive
Role
Role
Student
Staff / Faculty
Workforce Enterprise System (WES)
Master Emplid
Please enter the Emplid that should be the Master Emplid.
Duplicate Emplid(s)
Please enter all the duplicate Emplids, each on a separate line.
Room Number
Description Details
The full details of a ticket, including any appropriate circumstances or supplementary information that may aid in resolving it.
Attachment or Screenshot?
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