Overview
This article details the steps to attach a screen capture to an email or ticket.
Attach a Screen Capture to an Email
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Select Attach file in the Insert Ribbon in the Outlook Message and then select an attachment option.
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Browse to select the screen capture you want to attach to the email.
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Click the Open button to attach the screen capture to the email.
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Make sure the screen capture is attached to the email and there are no error messages. You may compose and send the email like normal.
Attach a Screen Capture to a Ticket
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Scroll to the bottom of the ticket form.
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Click the Browse button under the Attachment or Screenshot? field.
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Browse to select the screen capture you want to attach to the ticket.
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Click the Open button to attach the screen capture to the ticket.
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Make sure the screen capture is attached to the ticket and there are no error messages. You may complete and submit the ticket like normal.
Additional Resources
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Contact Information
If you experience any issues following these steps, please contact the IT Help Desk by phone at 703-426-4141 or through the IT Help Desk Web Page.