Reset Your Forgotten myNOVA (VCCS) Password

Overview

This article details the steps to reset your forgotten myNOVA (VCCS) password.

Steps

1. Open your web browser and go to https://nvcc.my.vccs.edu/.

2. Click the FORGOT MY PASSWORD button.

3. Enter your username or the personal email address associated with your account.

4. Select the reCAPTCHA checkbox and click the CONTINUE button.

   

5. Choose your preferred reset method (phone or email) and click the SUBMIT button.

6. A message is sent to your preferred reset method (phone or email). Click the CLOSE button.

7. Copy the claim code in the email or text message sent to your preferred method. Select the link in message. The link is valid for 10 minutes.

8. Enter the Claim code sent to your preferred reset method (email or phone) and click the Next button.

9. Enter and confirm your new password based on the following password security standards:

• At least one UPPERCASE letter
• At least one lowercase letter
• At least one number (0-9)
• At least one special character (e.g., ~ ! @ # $ % ^ & * ( ) _ + { } [ ] - \ / ? : ,)
• Does not exceed two consecutive characters of your username, first name, or last name

10. Click the Next button.

10. A message displays stating the password reset is complete. Click the Back to Login Screen to return to the myNOVA (VCCS) login and login with myNOVA (VCCS) username and reset password.

Additional Resources

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Contact Information

If you experience any issues following these steps, please contact the IT Help Desk by phone at 703-426-4141 or through the IT Help Desk NOVAnet Page.