NOVA Virtual Lab Frequently Asked Questions (FAQs)

faqs NOVA-Virtual-Lab NOVA-Virtual-Lab-FAQs

Overview

This article details the common questions and answers about the NOVA Virtual Lab.

What if I'm unable to sign in using myNOVA username and password?

Verify your credentials by signing in to the myNOVA Login Portal (https://nvcc.my.vccs.edu/).

What if I'm unable to open my desktop?

This may mean that the Citrix Workspace App is not installed. Manually install it by going to the Citrix Workspace App portal: https://www.citrix.com/downloads/workspace-app/windows/

What if I have issues installing the Citrix Workspace App?

You can use the light version. Go to https://virtualstudent.nvcc.edu and select Use light version.

Note: You will not be to save documents to external or local drives when using the light version.

Why aren't my Desktops launching if the Citrix Workspace App is installed?

Make sure your pop-up blocker and firewall are turned off.

Why is my desktop running slow?

Make sure you have strong wireless signal for better performance.
Best to use Google Chrome browser to receive best experience with Citrix Workspace App.

What if I'm unable to launch an application?

If you are unable to launch an application, please contact the IT Help Desk by phone at 703-426-4141 or through the IT Help Desk Web Page.