Popular Services

Need to report a problem? Please select the category on the right.

NOVA's system for student registration and personal records lifecycle management.

Technical support for Canvas and instructional technology.

Request for a myNOVA (VCCS) account.

Instructions on how to reset your IT Account password.

Service request form for unauthenticated clients to submit requests to the IT Help Desk.
Note: Requests will be addressed the next business day.

Instructions on how to reset your myNOVA (VCCS) account password.

ACEPrint is NOVA's pay-per-use managed printing service.

MFA is an IT service authentication system that requires you to provide two or more verification methods to access myNOVA (VCCS) critical tools (i.e., Canvas) and NVCC critical tools (i.e., Teams).

Electronic transcript, diplomas and verification service.

Zoom is NOVA's Web Conferencing Tool. Zoom allows participants to connect to virtual meetings and instructions from their computer, mobile device, or phone. Zoom is easily accessed through myNOVA or Canvas.

Request a new or replacement NOVACard and How To guides for using the features associated with your account.

OneDrive is cloud file storage and collaboration that is bundled with the Microsoft 365 productivity software suite.

Student success management system.

Request assistance with local and networked printer issues.

Submit a General IT Ticket to request help with Zoom web conferencing.

Student and Faculty file and content sharing service.

Request a new email distribution list or change to an existing list.

Request access to an electronic door(s) for a building(s) or a campus.

Queue management service for support and service centers around campus.

NOVA branded personal/departmental cloud based file storage and sharing service.